1. Introduction
NovaOps AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nova-ops.space, use our platform, or engage with our services.
By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you disagree, please do not use our services.
2. Information We Collect
2.1 Information You Provide
- Account registration information (name, email address, company name)
- Contact form submissions and support requests
- Payment information (processed securely by our payment processor; we do not store card details)
- Communications you send to us via email, chat, or other means
2.2 Automatically Collected Information
- Log data (IP address, browser type, pages visited, time and date of visit)
- Device information (device type, operating system, unique identifiers)
- Usage data (features used, actions taken within our platform)
- Cookies and similar tracking technologies (see Section 6)
3. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send administrative communications (account updates, security alerts)
- Send marketing communications (with your consent, opt-out available)
- Respond to support requests and provide customer service
- Monitor and analyze usage patterns to improve user experience
- Comply with legal obligations
- Prevent fraudulent activity and ensure security
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Service providers: Third-party vendors who help us operate our business (hosting, payment processing, analytics, email delivery). They are contractually bound to protect your data.
- Business transfers: If NovaOps AI is acquired or merges with another company, your information may be transferred as part of that transaction.
- Legal requirements: When required by law, court order, or governmental authority.
- Protection of rights: When necessary to protect the rights, property, or safety of NovaOps AI, our customers, or others.
5. Data Security
We implement industry-standard security measures including encryption in transit (TLS/SSL), encryption at rest, access controls, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Cookies
We use cookies and similar tracking technologies to improve your experience. Types of cookies we use:
- Essential cookies: Required for the platform to function correctly.
- Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics).
- Marketing cookies: Used to deliver relevant advertisements and track campaign performance.
You can control cookies through your browser settings. Disabling certain cookies may affect functionality.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate personal information
- Request deletion of your personal information
- Opt out of marketing communications
- Data portability (receive your data in a structured format)
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at ansh@nova-ops.space.
8. Data Retention
We retain your information for as long as your account is active or as needed to provide services. If you close your account, we will delete or anonymize your data within 90 days, except where retention is required by law.
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware we have collected data from a child under 18, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on this page with an updated date and, where appropriate, via email. Your continued use after changes constitutes acceptance.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at: